PRODUCT SUPPORT MANAGER

This role will be based in Tallinn, Estonia

 

HIGH MOBILITY is setting the gold standard for an API platform whereby developers and carmakers can monetise vehicle data in a controlled environment via the single integration of a standardised connected car API. Today thousands of developers already enjoy building, testing and publishing their apps on our platform in conjunction with some of the best-known carmakers in the world.

We are looking for a talented and highly organised Product Support Manager who will cater to our growing user base and API customers. You will be responsible for the building up of our support operations and processes, and the first touch point for incoming queries.

The ideal candidate will be enthusiastic and outgoing, possess the ability to work cooperatively with all users and loves finding solutions. This candidate aspires to delight our users with responsive, thorough, thoughtful and sharp communication.

Your role

The focus of your role is helping our platform users and API customers resolve problems quickly and effectively. You’ll spend a large amount of time interacting with users by email and, when needed, by phone. Internally, you will be in touch with other teams in order to resolve issues and provide insights to improve our product offerings.

The chosen candidate will be the first team member in a new team of support specialists we are building.

What this role requires:

  • Fluent English in both writing and speaking

  • The drive to investigate and solve users’ needs and problems

  • The ability to learn an evolving technical product

  • The desire to develop and grow our support process and provide insights to improve documentation

About you

  • Excellent communication skills in English 

  • Experience as a support specialist

  • A passion for problem-solving 

  • Ability to see connections between different products

  • Experience of managing a small team of people

  • Highly motivated, keen to take action, decisive and courageous

What we offer

We offer a unique opportunity to work closely with Europe’s leading connected car companies. We offer competitive compensation, great work-life balance and the support of an amazing team.



Equal Opportunity Disclaimer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.